How The Joint Commission Supports the Home Health Care Industry

One of the leading accrediting bodies in the United States for health care organizations, The Joint Commission is an independent nonprofit organization that establishes and evaluates performance standards and accreditation criteria for home health care agencies. Here’s how The Joint Commission benefits the home health care industry:

The nurse reassures her patient that her progress has been positive thus far.

Quality Improvement

The Joint Commission’s standards and accreditation process encourage home care agencies to implement quality improvement initiatives. By complying with these standards, agencies are prompted to continuously assess and enhance their processes, policies, and procedures to improve the quality of care provided to patients.

Patient Safety

Accredited home health care agencies must adhere to safety protocols, such as infection control measures, medication management, fall prevention, and emergency preparedness. These requirements help ensure that patients receiving care at home are protected from potential harm.

Standardized Best Practices

The Joint Commission develops evidence-based standards and best practices that are widely recognized and accepted across the health care industry. Home care agencies can leverage these best practices to establish consistent and standardized practices, promoting continuity of care and better patient outcomes.

Enhanced Credibility and Reputation

Achieving accreditation from The Joint Commission signifies that a home health care agency has met rigorous standards of quality and safety. Accreditation enhances the agency’s credibility and reputation among patients, families, health care professionals, and payors. Accreditation serves as an assurance to stakeholders that the agency is committed to providing high-quality care.

Risk Management

The Joint Commission’s standards and accreditation process helps home care agencies identify and mitigate risks associated with patient care. By implementing protocols and guidelines, agencies can minimize the likelihood of adverse events and reduce potential legal and financial risks. This not only helps to boost the agency’s reputation but also serves to establish a strong and favorable risk profile for insurance underwriting purposes.

On-Site Survey, Resources, and Tools

The Joint Commission provides on-site home care surveys, educational resources, tools, training, and publications to support home health care agencies in meeting quality and safety standards. These resources help agencies stay updated on best practices, regulatory changes, and emerging trends in the home care industry.

On-Site Home Care Survey

  • Home Care Field Directors with over 40 years of experience in home health care industry
  • All home care surveyors hold a master’s degree, are Yellow Belt certified, and are direct employees of The Joint Commission who receive continuous education and training
  • Robust onboarding of all surveyors, which includes structured classroom setting and preceptorships provided by trained preceptors
  • Pre- and Post-Application ResourcesA dedicated Business Development Executive and Account Executive to support survey readiness and ongoing education


  • Standards Interpretation Group
  • Department of Survey Standards & Methods
  • Dedicated Federal Relations and Public Policy Department which includes FDA, CMS, Medicaid, CDC, VA, national stakeholder groups
  • State & Payor Relations Department

Home Care Proprietary Tools

  • Tracer Methodology: On-site survey process following the experience of care, treatment, or services for a number of patients through the organization’s entire health care delivery process.
  • SAFER™ Matrix: Survey Analysis for Evaluating Risk™: Allows surveyors to perform real-time, on-site evaluations of deficiencies. These are then placed on the SAFER Matrix™ according to the likelihood of the issue to cause harm to patients, staff or visitors and how widespread the problem is, based on the surveyor’s observations.
  • SAFER® Dashboard: Self-serve data analytic tool, which allows organizations to monitor and analyze performance data while eliminating the time and cost of self-tracking.
  • Various Home Care Specific Publications: PerspectivesThe SourceAccelerate PI, and Performance Reports as well as a variety of other reports that are published annually.

Home Care Program & Support

  • A variety of survey options including virtual (off-site), on-site and hybrid
  • E-dition: Access to online version of standards – includes full support and training
  • E-App: Access to online application – includes full support and training
  • The Joint Commission Connect: proprietary, fully functional extranet site for communication and resources

Collaboration and Networking

The Joint Commission facilitates collaboration and networking among health care organizations, including home care agencies. It offers opportunities for agencies to connect, share experiences, and learn from one another, fostering a culture of continuous improvement and innovation.

About One80 Intermediaries/Manchester Specialty

Manchester Specialty, a division of One80 Intermediaries, provides comprehensive business insurance solutions for for home care, medical staffing, misc. medical facilities, and elder care organizations. Licensed to do business as a program administrator in all 50 states and D.C., our agent/broker partners and their Allied Health clients look to us for our expertise, broad product capability, and commitment to the market and the quality and stability of our insurance programs.

For more information call us at 1-802-472-1500 or visit Allied Health Care Firms – One80 Intermediaries.