Importance of Upskilling Home Care and Health Care Workers

Upskilling home care and health care workers is crucial for several reasons, as it directly impacts the quality of care provided to patients and the overall efficiency of the health care system. Upskilling involves providing specialty training, such as dementia education and behavioral management classes, to improve workers’ skill sets and advance their careers within the organization.


Here are several key issues highlighting the importance of upskilling for home care and health care workers:

Enhanced Patient Care

Workers who have received additional and specialized training are better suited to provide high-quality treatment to patients. Better-trained home care professionals, for example, can recognize the signs and symptoms of worsening or emergent conditions in patients, such as changes in sleep patterns, difficulty breathing, or weight gain. They can also help patients keep track of their medical appointments and manage and adhere to medicines and other home therapies.

Enhanced training can also provide a more complete picture of a patient’s condition and advance integrated care coordination.

Adaptation to Evolving Technologies

With new technologies and medical discoveries, health care is constantly evolving. Upskilling ensures that employees are adept at using the most recent tools and technologies, improving health care delivery efficiency and efficacy. According to the World Economic Forum’s Future of Jobs Report, due to the growing uptake of technology and automation, half of all employees will need reskilling by 2025.1

In addition to technological advances, the pandemic brought work pattern adjustments, customer behavioral changes, and job loss requiring current personnel to adapt and update their abilities.

Increased Job Satisfaction, Improved Employee Morale, Burnout Prevention

Upskilling can bring greater job satisfaction to health care personnel. Individuals are more likely to be satisfied with their work when they feel competent and confident in their roles, which leads to improved morale and potentially lower turnover rates, helps prevent employee burnout, and saves recruitment costs. According to a Gallup-Amazon study, 48% of workers in the United States would be likely to move professions if offered skill-training opportunities, and 65% of employees say employer-provided upskilling is important.

Meeting Regulatory Requirements

Regulatory agencies have established specific training and certification criteria for many health care professions. Upskilling ensures personnel fulfill these standards while adhering to industry and legal constraints.

Efficient Resource Utilization

Well trained and upskilled health care workers can make more efficient use of resources. This includes optimizing workflows, reducing errors, and minimizing unnecessary procedures, ultimately leading to cost savings for health care organizations.

Preparation for Public Health Challenges

Upskilling health care staff helps workers respond effectively to public health concerns such as pandemics and outbreaks. This includes infection control, crisis management, and other necessary skills training.

Support of Aging Populations

As populations age, the demand for home care and health care services is on the rise. Upskilling ensures that workers are equipped to address the unique needs and challenges of caring for elderly individuals.

Upskilling is critical for continuously improving home care and health care services. It benefits the workers and contributes to the overall effectiveness, efficiency, and quality of health care delivery.

About One80 Intermediaries/Manchester Specialty

Manchester Specialty, a division of One80 Intermediaries, is a national specialty underwriting and insurance program management firm, licensed to do business as a program administrator in all 50 states and D.C. Our agent/broker partners and their Allied Health clients look to us for our expertise, broad product capability, commitment to the market, and the quality and stability of our insurance programs for Home Care, Medical Staffing, Allied Health and Human Services organizations. For more information, call us toll-free at 1-855-972-9399, or visit Allied Health Firms – One80 Intermediaries.

Forbes Magazine